If you are unhappy with the size, cut or style of an item, we will exchange or refund your purchase within 30 days of receiving your order, except for custom items (see details below), masks, and mask filters. We do not offer free returns or exchanges. Return shipping is deducted from your total refund or is billed to you if we create a label for you. To return an item please contact us at firstname.lastname@example.org letting us know your order number if you have it, the reason for your return and whether you are requesting a refund or exchange.
Items must be returned in saleable condition (unused, unwashed and with original hang-tags). Once received, returns will be processed as soon as possible.
Custom Thielsen Pant & Salopette Return Policy
All sales on custom Thielsen pants and our Neoshell Salopette are final and returns cannot be accepted. Our warranty applies to both products. Please contact us at email@example.com if you have any questions before ordering.
Face Masks and Mask Filters Return Policy
For the purposes of health and safety, all sales on face masks and mask filters are final and returns cannot be accepted. Please contact us at firstname.lastname@example.org if you have any questions before ordering.